Refund Policy
In case of no-show or
unutilized bookings, User shall be required to make requests for any valid and
applicable refunds, as per Vendors’ policies or within 15 days from the travel
date (whichever is earlier). No refund would be payable for any requests
made after the expiry of 30 days of travel date / check-in as aforementioned
and all unclaimed amounts for such no-show or unutilized bookings shall
accordingly be deemed to have been forfeited.
The refund shall be
processed within 15-20 working days from the date of the cancellation request,
after receiving back to back refund from the concerned Vendor. Payment will be
refunded back into the same original payment instrument like the same credit
card or bank account from which it was paid for the traveller. In case of
Travel Agent (B2B Booking), refund or recharge or upload of any type is always
credited in their agents UV Tour India's account balance. In
case of agents account closure, the agent is supposed to consume its balance or
clear their dues (if any). No money transfer will be done to travel agents bank
account, in any circumstances.
In case user avails to
book any of the Services offered by the Vendor and is, thereafter, not
contactable on the contact details provided, then the tour/travel reservation
selected by User will stand cancelled and UV Tour India or
the Vendor would not be liable for any charges/expenses incurred by User,
either directly or indirectly in this regard.
Any Refund Claims arising
due to cancellation / delay of flight by the Vendor shall be subject
to UV Tour India receiving the refund from the Vendor. In the
Event Vendor does not refund the amount to the UV Tour India, UV Tour India shall not be held liable for the same.
Cancellation/Re-schedule
of Flight Ticket upto 24 hours will be dealt by UV Tour India.
Less than 24 hours, the USER should cancel it directly with the airlines and
inform UV Tour India for the refund processing.
UV Tour India shall charge a cancellation fees - varying from time to time and
transaction to transaction and type of service. This fees will be over and
above the Airlines Cancellation Fees. Similarly for other service like Bus
Tickets etc., UV Tour India will add it’s own cancellation fees over
the Vendor's cancellation Fees.
Cancellation Policy is
defined and governed by the Vendor and UV Tour India will not
be able to do any changes around it. Refund will only be processed once the
USER informs UV Tour India.
Partial Cancellation may
or may not be allowed - This will depend on the Vendor's Cancellation Policy.
Re-scheduling of Services (For e.g. Date Change in Flights) will incur Fare
Difference, Airlines Re-schedule/Penalty Charges and UV Tour India Re-schedule Charges.
Domestic and
International Booking/Cancellation/Re-schedule will have different amount of
fees for different Services.
Name Change, Title Change, Age Change, Sector Change etc. is generally not
allowed by Vendors - Any such changes or more (not covered here) will not be
entertained by UV Tour India. The User need to work directly with
the Vendor and UV Tour India will not be responsible / liable in any
form.
Once a confirmed
ticket/service is booked/generated, Convenience Fees is not refundable under
any circumstances. If you are booking a special discounted return fare then
both sectors have to be cancelled together.
The USER will be solely
responsible for the Visa, Passport or any other requirement for the
travel. UV Tour India will not be responsible for any
inadequacy of any form.